• Human Oversight Every ride is supervised by our trained safety team, including an on-board AiR Safety Operator and our remote AiR Operations Command Centre.
• Constant Monitoring & Recording: For safety, regulatory compliance, policy enforcement, and operational purposes, this vehicle is equipped with video recording cameras during your trip.
• Cautious Driving Style: The AV is programmed to prioritise safety, which may result in a more cautious ride with smoother acceleration and earlier braking than you might be used to.
• Full Insurance Coverage: Every AV ride is covered by a commercial third-party liability insurance policy, as required by the Land Transport Authority’s (LTA) regulations.

To ensure a safe journey for everyone, you agree to the following rules:

• Age Restrictions:Minors (below the age of 18) must be accompanied by an adult (aged 18 and above), unless they are registered as a Teen Member of a Grab Family Account.
• Child Safety & Restraints:For legal compliance, passengers under 1.35m are not permitted to ride without appropriate child restraints. Passengers accompanying children under 1.35m must bring their own child restraint(s) and are responsible for ensuring that children are seated and properly secured in the child restraint during the ride. Please note that child restraints are not provided on board.
• Always Wear Your Seatbelt:The ride cannot begin until all passengers are buckled up. The system will perform a check before starting.
• Remain Seated:Please do not stand or move around the cabin while the vehicle is in motion.
• One passenger per seat:No seat sharing or holding of children in arms is permitted.
• Respect the Vehicle:Do not tamper with any equipment or distract the on-board Safety Operator.
• Carry-on Items Only:For your safety, the vehicle's boot is not available for use. Please only bring items that can fit safely at your feet or on your lap, without obstructing the aisle or other seats.
• You will comply with the Passenger Code of Conduct as published here.

• Accessibility: We are working to improve our service, but at this stage, our vehicles are not yet equipped for wheelchair access.
• For a pleasant journey, passengers who are pregnant, elderly, or have health sensitivities (such as motion sickness or anxiety) are encouraged to evaluate their suitability for the ride. For a more comfortable experience, those requiring additional space (such as expectant mothers and seniors) are encouraged to utilise one of the front passenger seats for more convenient vehicle access.

• Pricing and Payment: Passengers must use the Grab App to scan the designated Boarding QR code and complete payment, unless otherwise specified. This feature is also available to Teen Members of Family Accounts. Payment must be completed via the authorised methods available within the Grab App. Cash payments to the Safety Operator or on-ground staff are not accepted.
• Scanning of Boarding QR and Boarding Verification: You are required to scan the Boarding QR code and complete payment (where relevant) upon boarding the vehicle. This action serves as your validation to board. Be ready to show the post-boarding app screen to our On-Ground Ambassadors or Safety Operators for verification.
• Group Travel (not applicable to Teen Members of Family Accounts): If you are traveling with guests, you may scan and pay on their behalf using your account. Please ensure you scan the Boarding QR code for every member of your party and the number of passengers boarding matches the fares paid. As the account holder, you are responsible for the conduct and safety compliance of all members of your group.
• Do not scan the Boarding QR code or make payment on behalf of strangers.

• Personal Belongings: Please remember to take all your personal items with you. Grab is not responsible for any property lost or left behind in the vehicle.
• Service Improvement: To help our AV learn and improve, anonymised data from trips, such as video clips of unusual traffic scenarios, may be used for system training and development. This data does not contain personal identifiers.
• Passenger Responsibility: Passengers are responsible for their conduct and will be held liable for any property damage, personal injury, loss or expenses (including cleaning fees) caused by their negligence, misuse of the vehicle, violation of these terms or any applicable laws. Grab shall not be liable for any personal injury or loss/damage to property arising from non-compliance with these safety terms.
• Service Reliability: This is a pilot service. While we strive for reliability, service availability, routes, and timeliness are not guaranteed and may be subject to change or interruption.
• Smoking or vaping in the vehicle is strictly prohibited.
• No Food and Drink: Consumption of food and drinks are prohibited inside the vehicle.
• Non-compliance: Grab may refuse boarding to or require removal of any passenger who does not comply with these terms or is in breach of any laws.
• Respect for Others’ Privacy: Please do not post unredacted videos or images of other passengers or our staff on social media or other public platforms.
• Governing Terms: Your ride is subject to these terms, Grab’s Terms of Service and Privacy Notice.

• General Conduct: Passengers shall comply with all signs in and on the vehicle and shall ensure that they do not cause nuisance or annoyance to other passengers.
• Zero Tolerance for Assault, Harassment, or Abuse: Assault, harassment, or abuse of any kind directed at the Safety Operator, authorised AiR staff, fellow passengers, or the general public will not be tolerated. Prohibited behaviors include physical abuse, verbal harassment, sexual assault, threats, and intimidation.
• Respect the Safety Operator: The on-board Safety Operator is present to monitor the vehicle’s performance, manage the passenger experience, and take over control only in the event of a system failure or emergency.
  • Do not distract, interfere with, or obstruct the Safety Operator. Their focus must remain on the safe operation of the vehicle and the surrounding environment.
  • Do not ask the Safety Operator to violate traffic laws, speed, or stop at unsafe, illegal or unapproved locations. The vehicle operates based on pre-programmed routes and traffic laws.
  • Follow all instructions given by the Safety Operator, particularly those related to safety, vehicle entry/exit, or emergency procedures.
• Follow Road Safety Laws and Vehicle Requirements:
  • Wear a seatbelt at all times. The vehicle will not proceed until all passengers are securely fastened.
  • Passengers must remain seated while the vehicle is in motion. Doors must remain closed and secured while the vehicle is in motion. Passengers may only prepare to alight once the vehicle has come to a complete stop at the designated drop-off point.
  • No seat sharing or holding of children in arms is permitted.
  • Minors aged 17 and under must be accompanied by an adult (except for Teen Members of Grab Family Accounts). For legal compliance, passengers under 1.35m are not permitted to ride without appropriate child restraints. Passengers accompanying children under 1.35m must bring their own child restraint(s) and are responsible for ensuring that children are seated and properly secured in the child restraint during the ride. Please note that child restraints are not provided on board.
  • Pets are not allowed on board the Autonomous Shuttle to ensure comfort and hygiene for all commuters.
  • Prohibited Items: Illegal items, drugs, weapons, and hazardous materials must not be brought inside the vehicle. This includes electronic vaporizers and related components. Further, items that are bulky, sharp, unstable, or pose a risk to the vehicle or other passengers are strictly prohibited.
  • Do not smoke or vape (including electronic vaporisers).
  • Theft, Robbery, or Property Damage: Acts of vandalism, theft, robbery, or any damage to the shuttle's interior, exterior, or the equipment used by the Safety Operator will result in penalties under prevailing laws.
  • Personal Data and Photography/Videography
    • Passengers are prohibited from taking unauthorised photographs or videos of the Safety Operator or other passengers inside the vehicle.
    • The vehicle interior is equipped with video recording cameras for safety, regulatory compliance, policy enforcement, and operational purposes.
  • Personal Data and Photography/Videography
    • Always follow the instructions of the Safety Operator, Grab Customer Support, or other authorised Ai.R Staff.
    • For immediate threats or severe emergencies, call the authorities first. Once all parties are safe and authorities have been notified, notify the Safety Operator and contact Grab to report the incident.
    • The designated emergency button is provided solely for use during immediate safety-critical situations, such as a medical emergency, fire, motor accident or physical threat. Misuse of the emergency button, including activation for non-emergency situations, will be treated as a severe violation, potentially leading to immediate trip termination and enforcement actions.

• Do Not Damage or Interfere with the Shuttle:
  • Do not touch, interfere with, cover, or activate any part of the vehicle including driving systems, sensors, cameras, dashboard controls, or safety equipment.
  • Tampering with or damaging any vehicle equipment is strictly prohibited and may result in penalties under prevailing laws.
• Ensure a Seamless Pick-Up and Drop-Off:
  • The Autonomous Shuttle operates on pre-defined routes and stops. Be physically present at the pick-up point and ready to board before the shuttle arrives.
  • The vehicle will only stop at designated, approved locations. No detours, delays, or unscheduled stops are permitted.
  • Confirm your ride details via the Grab App before boarding.
• Maintain Vehicle Hygiene and Comfort:
  • Keep the Autonomous Shuttle clean for the next user. If you find the vehicle dirty, please inform the On-Ground Ambassadors or Ai.R Support.
  • Do not consume food or drinks inside the shuttle.
  • Do not bring pungent food (e.g., durians) into the vehicle.
  • Do not litter, spit, vomit, shout, swear, or place your feet on seats, walls, or dashboard areas.
  • Adhere to all instructions outlined in in-vehicle decals.
  • Only bring items that can be safely secured and carried onboard.
• Leave Nothing Behind: Remember to bring all personal belongings and dispose of trash before alighting. Grab is not responsible for items left in the vehicle. Retrieval of lost items is subject to operational availability and successful recovery.

• Ensuring a Smooth Boarding Experience:
  • As the Autonomous Shuttle arrives, have your Grab App open and ready to scan the Boarding QR code to prevent delays and ensure quick departure.
  • Queue in an orderly manner. Do not cut in line or attempt to board if the vehicle has reached its seating capacity.
  • If paying for a group, ensure all guests board safely and that each passenger’s Boarding QR has been scanned and validated before departure.
• Use the Right Service and Space Properly:
  • The Autonomous Shuttle has limited seating capacity. For smoother boarding and disembarking, fill seats from the back row first.
  • Extend courtesy by yielding priority seats to seniors, expectant mothers, persons with disabilities, and passengers travelling with young children.
  • No seating is permitted in the driver’s seat.
  • Do not overload the vehicle with luggage.
  • Do not use the shuttle to transport unaccompanied goods.
  • Respect the vehicle’s capacity limit as displayed in the Grab App and onboard signage.
• Act in Good Faith:
  • Provide accurate and truthful information when using the service or submitting feedback.
• Make Correct Payment:
  • Confirm your payment method and final fare before boarding. Always ensure the correct fare is reflected in the Grab App.
• Your Account, Your Responsibility:
  • You are responsible for the behaviour of your guests and all trips linked to your account.